Lucent Technologies Answering Machine 107970212 User Manual download pdf (Page 153)

Troubleshooting

Possible Cause 3: A line may not be available to place a call.

What to do: If all lines are in use when the system attempts to outcall, the

outcall does not go through. The mail system attempts to outcall three times

within a minimum time interval of 15 minutes between attempts. When

subsequent attempts are made during a peak line-activity period, these

attempts may be delayed much longer. And if the subscriber’s Outcalling

Schedule end time occurs before the additional attempts, these attempts will

not be made by the system. You may need to obtain more lines if the problem

occurs frequently.

Possible Cause 4: The message was received outside the hours programmed

in the subscriber’s Outcalling Schedule, or the Outcalling period was ended.

What to do: This is standard operation. Outcalling is performed only during the

hours specified by the subscriber’s Outcalling Schedule. Outcalling will be done

only for message received during the Outcalling period.

Possible Cause 5: Outcalling may not be turned on.

What to do: Have the mailbox owner verify that Outcalling is turned on. The

System Manager should also verify that the Outcalling privilege is assigned.

Outcalling to a Telephone Is Not Working

Possible Cause 1: The Outcalling number is not properly programmed.

What to do: Check that the Outcalling number is correct. If not, reprogram the

number.

Possible Cause 2: A line may not be available to place a call.