Lucent Technologies Answering Machine 107970212 User Manual Page 143
- Page / 277
- Table of contents
- TROUBLESHOOTING
- BOOKMARKS
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6
Troubleshooting
Contents
When You Need Help
Automated Attendant Service
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■
■
■
■
■
■
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Outside Callers Hear Ringing, but System Does Not Answer
Outside Callers Hear Silence, Tones, or Ringing During
Transfer
System Does Not Answer Immediately
System Cuts Off Part of Greeting
System Transfers Call to Receptionist Before Playing the
Menu Prompt
System Does Not Transfer Calls Properly
System Does Not Respond to Entered Digits
Unanswered Transferred Calls Ring Continually
Call Answer Service
■
Call Answer Service Takes Too Long to Answer Calls
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Call Answer Service Terminates Message While Caller Is
Recording
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Messages Cannot Be Deposited in Mailbox
Voice Mail Service
■
Subscriber Unable to Log In to Voice Mail
■
Date or Time in Message Headers is Incorrect
■
Subscriber Cannot Forward Messages to Another
Subscriber
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Subscribers Hear Busy Signal When Calling In to Voice Mail
■
Message Light Does Not Turn Off
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Outcalling Is Delayed
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Outcalling to a Digital Pager Is Not Working
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Outcalling to a Telephone Is Not Working
Language
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Cannot Switch Between Primary and Secondary Languages
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Cannot Understand Language Prompts
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6-i
- PARTNER MAIL VS 1
- Voice Messaging System 1
- Release 4 1
- Installation and Programming 1
- Important Safety Instructions 3
- SAVE THESE INSTRUCTIONS 3
- Contents 4
- System Management 7
- About This Guide 8
- Key Sequences 9
- How to Use This Guide 10
- Product Safety Statements 11
- How to Comment on This Guide 11
- Reference Materials 12
- Overview 13
- Tutor Feature 16
- Languages 17
- Voice Messaging Services 17
- Transfer Return Extension 23
- Music On Hold 24
- Answer Service 25
- VMS Extension Coverage 25
- Mailboxes 27
- Security 28
- Installation 31
- Understanding Programming 38
- Using System Programming 40
- The Programming Overlays 41
- Programming Mode 41
- Programming 42
- The Programming Main Menu 44
- Programming Guidelines 45
- Initial Programming 46
- VMS Hunt Group Extensions 50
- Transfer Return Extensions 51
- Outgoing Call Restriction 51
- Night Menu Prompt 57
- Line Ownership 65
- Night Service 68
- Disallowed Phone Numbers 69
- Allowed Phone Numbers 70
- Line Coverage Extension 72
- VMS Cover 73
- Verifying System Operation 76
- Night Menu 77
- Training Co-Workers 83
- Outcalling 83
- Using the Tutor Feature 85
- 0 ] or stays on 86
- Group Calling Tips 87
- Modifying the Language Mode 89
- Playing the System Language 90
- Modifying the System Language 91
- Playing the Primary Language 93
- 6 ] to hear 101
- Other Options 102
- Monolingual Mode 102
- Announcements 102
- Prompt, and Announcements 104
- Bilingual Mode 107
- Prompts, and Announcements 110
- Group Call Distribution 114
- VMS Hunt Delay 114
- Automatic Extension Privacy 115
- VMS Hunt Schedule 115
- Modifying Mailboxes 116
- Hardware Considerations 119
- Guest Mailboxes 120
- Checking a Mailbox’s Status 122
- Deleting a Mailbox 122
- Creating a Mailbox 124
- Reinitializing a Password 125
- Reinitializing a Mailbox 126
- Playing a Mailbox’s Language 127
- Automatic VMS Cover 131
- VMS Cover Rings 131
- Line Coverage 132
- VMS Line Coverage 133
- Scanning Line Ownership 134
- Assigning Line Ownership 135
- Modifying Line Ownership 136
- Deleting Line Ownership 137
- Extension Line Coverage 139
- Telephone Button Programming 140
- Do Not Disturb 141
- Voice Mailbox Transfer 141
- Voice Mail Messages 142
- Troubleshooting 143
- Automated Attendant Service 145
- Call Answer Service 149
- Voice Mail Service 150
- Subscriber 151
- Outcalling Is Delayed 152
- Language 154
- Specifications 155
- FCC Information 159
- IC Notification and Repair 161
- Information 161
- Warranty Information 163
- Post-Warranty Repairs 164
- Limitation of Liability 165
- Planning Forms 167
- How To Use the Forms 168
- Form 1: Language 169
- Form 2: Mailbox Assignments 170
- Form 3: Menu Definition 171
- Form 4: Day Menu Prompt— 175
- General Information 176
- Completing this Form 176
- Recording the Day Menu Prompt 176
- Form 5: Night Menu Prompt— 177
- Form 6: Line Ownership 179
- Communications System 180
- Form A: System Configuration 182
- Form B1: System Extensions 184
- Bell Labs Innovations 187
- Form C1: PARTNER-34D Phone 189
- Form C2: Intercom Autodialer 190
- Form C3: PARTNER-18/18D Phone 191
- Form C4: PARTNER-6 Phone 192
- Form C5: MLS-34D Phone 193
- Form C6: MLS-18D Phone 194
- Form C7: MLS-12/12D Phone 195
- Form C8: MLS-6 Phone 196
- Form D: Number Lists 197
- Lucent Technologies 200
- Form C3: PARTNER-18 Phone 212
- Form C6: MLS-18 Phone 215
- Form C7: MLS-12 Phone 216
- Case Studies 221
- Case Study #1 222
- CS Form A, Page 1 of 2 224
- CS Form A, Page 2 of 2 224
- CS Form B1, Page 1 of 3 225
- CS Form B2, Page 1 of 2 225
- CS Form C3, PARTNER-18 Phone 225
- VMS Form 5 227
- System Configuration 229
- Form B1: 231
- System Extensions 231
- Form B2: 232
- Customized Extension Settings 232
- Case Study #2 241
- CS Form A, Page 1 of 3 242
- CS Form A, Page 2 of 3 242
- CS Form C1, PARTNER-34D Phone 243
- VMS Form 1 244
- VMS Form 2 244
- VMS Form 3 244
- VMS Form 4 245
- VMS Form 4A 245
- VMS Form 5A 245
- ❑ Night only 248
- Glossary 261
- Programming Flowchart 269
- System Programming Reference 273
- 2 ] for System Language 273
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