Lucent Technologies Answering Machine 107970212 User Manual download pdf (Page 149)

Troubleshooting

Call Answer Service

Call Answer Service Takes Too Long to Answer

Calls

Possible Cause: Calls ring four times at a subscriber’s extension to give the

subscriber a chance to answer the call.

What to do: Recommend that subscribers program a Do Not Disturb button on

their system phones. They should turn on the feature when they leave their

desks or whenever they are too busy to answer calls. Calls to extensions with

Do Not Disturb on are answered immediately.

Call Answer Service Terminates Message While

Caller Is Recording

Possible Cause: The caller’s recording time exceeded the mailbox’s message

time limit. (The time limit for recording a message is four minutes.)

What to do: Let the caller know the recording time limit. Also let the caller know

that he or she can press [

★ ] [ 8 ] and the appropriate extension number to transfer

to the extension again—this avoids making another outside call—to finish the

message if necessary.

Messages Cannot Be Deposited in Mailbox

Possible Cause: The mailbox is full.

What to do: Old messages must be deleted regularly from mailboxes. When a

subscriber’s mailbox is full, the caller cannot leave a message in that mailbox

but is given the option of transferring to another extension. For all subscribers,

mailboxes can store up to 20 minutes of recorded messages (or 40 messages,

whichever is reached first). The receptionist’s mailbox at extension 10 can store

up to 60 minutes of recorded messages (or 120 messages).

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Lucent Technologies Answering Machine 107970212 User Manual Page 149