Lucent-technologies DEFINITY ProLogixTM Solutions 555-235-100 User Manual

555-235-100June 1999Issue 2DEFINITY® ProLogix™ SolutionsRelease 2.0 Overview

DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 xBasic Call Management System Vu . . . . . . . . . . . . .

5 CentreVu Explorer IIDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 5-6CentreVu Explorer IITransform valuable call cen

5 CentreVu Explorer IIDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 5-7• Efficient ANI Analysis CentreVu Explorer II i

5 CentreVu Explorer IIDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 5-8Detailed call information, along with the Centr

5 Automatic Call Distribution (ACD)DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 5-9Automatic Call Distribution (ACD)I

5 Automatic Call Distribution (ACD)DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 5-10Figure 2. A Basic Example of Auto

5 Automatic Call Distribution (ACD)DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 5-11DEFINITY ProLogix Solutions place

5 Automatic Call Distribution (ACD)DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 5-12Additional features give your com

5 Basic Call Management SystemDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 5-13Basic Call Management SystemThe Basic

5 Basic Call Management SystemDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 5-14The following are the types of reports

5 Basic Call Management System VuDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 5-15Basic Call Management System VuBCMS

DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 xiRequirements . . . . . . . . . . . . . . . . . . . . . . . . . . .

5 Basic Call Management System VuDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 5-16RequirementsThe following system re

5 Call Center BasicDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 5-17Call Center BasicThe Call Center Basic package en

5 Call Center DeluxeDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 5-18Call Center DeluxeThe Call Center Deluxe package

5 Call Center EliteDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 5-19• ANI/II Digits Routing• ASA Routing• Best Servic

5 CentreVu Virtual RoutingDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 5-20CentreVu Virtual RoutingCentreVu Virtual R

5 CentreVu Virtual RoutingDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 5-21speeding the distribution of calls among l

5 CentreVu AdvocateDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 5-22CentreVu AdvocateYou can leverage your call cente

5 CentreVu AdvocateDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 5-23• Predicted Wait TimePredicted Wait Time will ena

5 CentreVu AdvocateDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 5-24• Service Level Supervisor with Reserve AgentsSer

5 CentreVu Compact Call Center Drop-In SolutionsDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 5-25CentreVu Compact Cal

DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 xiiScheduling . . . . . . . . . . . . . . . . . . .

5 CentreVu Compact Call Center Drop-In SolutionsDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 5-26~ CD-ROM-based ACD/V

DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 6-16 Wireless SolutionsMost businesses today struggle to improve customer

6 Medium Range Mobility SolutionDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 6-2Figure 3. TransTalk 9000

6 Medium Range Mobility SolutionDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 6-3TransTalk 9000 is available in two co

6 Long Range Mobility SolutionsDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 6-4Long Range Mobility SolutionsLucent Te

6 Long Range Mobility SolutionsDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 6-5Figure 4. Long Range Mobility Solution

6 Long Range Mobility SolutionsDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 6-6The DEFINITY Wireless Business System

6 Long Range Mobility SolutionsDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 6-7The DEFINITY Wireless Business System

6 Long Range Mobility SolutionsDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 6-8The DEFINITY Wireless Business System

6 Starter Application PackageDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 6-9Starter Application PackageThe Wireless

DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 xiiiFacility Restriction Level . . . . . . . . . . . . . . . . . . . .

6 Starter Application PackageDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 6-10

DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 7-17 Computer Telephony IntegrationSolutionsComputer Telephony Integratio

7 Server-Based SolutionsDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 7-2Server-Based SolutionsDEFINITY ProLogix Solut

7 Server-Based SolutionsDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 7-3Third-Party ApplicationsAll of the third-part

7 Server-Based SolutionsDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 7-4When Sixth Sense detects a particular event,

7 Server-Based SolutionsDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 7-5• Fast Call® Agent 3.0FastCall Agent is the n

7 PassageWay Direct Connection SolutionsDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 7-6PassageWay Direct Connection

7 PassageWay Direct Connection SolutionsDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 7-7PassageWay Telephony Manager

7 PassageWay Direct Connection SolutionsDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 7-8• PhonebookPhonebook is a PC

7 PassageWay Direct Connection SolutionsDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 7-9• Auto-Task ManagerAuto-Task

DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 xivDEFINITY ECS Release 7.1 (and later) Installation & Maintenance

7 PassageWay Direct Connection SolutionsDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 7-10RequirementsThe following sy

7 PassageWay Direct Connection SolutionsDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 7-11• Any of the following telep

7 PassageWay Direct Connection SolutionsDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 7-12Figure 5 shows two typical P

7 PassageWay Direct Connection SolutionsDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 7-13Third-Party ApplicationsThe

7 PassageWay Direct Connection SolutionsDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 7-14The primary target market fo

7 PassageWay Direct Connection SolutionsDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 7-15~ Screen Pop, which automati

7 PassageWay Direct Connection SolutionsDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 7-16• PhoneLine®PhoneLine provid

DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 8-18 Telecommuting/Virtual OfficeSolutionsLucent Technologies’ research,

8 DEFINITY ProLogix Features for TelecommutingDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 8-2Remote Call Coverage/Ca

8 Pipeline 15DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 8-3Station Security CodesStation Security Codes protect acc

DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 xvAbout This DocumentPurposeThis document provides an overview of the fea

8 DEFINITY ExtenderDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 8-4Installing and configuring the PipeLine 15 is easy

8 AUDIX Features for TelecommutingDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 8-5AUDIX Features for TelecommutingThe

8 Starter Application PackageDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 8-6For example, when working at home, you s

DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 9-19 System Administration SolutionsManaging a powerful communications sy

9 System Management Terminal and ApplicationsDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 9-2System Management Termin

9 System Management Terminal and ApplicationsDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 9-3DEFINITY Site Administra

9 System Management Terminal and ApplicationsDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 9-4DEFINITY Site Administra

9 System Management Terminal and ApplicationsDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 9-5• SchedulerThe Scheduler

9 System Management Terminal and ApplicationsDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 9-6• Call Accounting Data E

9 System Management Terminal and ApplicationsDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 9-7• Create Station Templat

About This Document How to Use This DocumentDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 xviHow to Use This Documen

9 Terminal AdministrationDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 9-8Terminal AdministrationDEFINITY ProLogix Sol

9 Terminal AdministrationDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 9-9The Administration Without Hardware feature

9 Terminal AdministrationDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 9-10Automatic Station Relocation/Terminal Trans

9 SchedulingDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 9-11Scheduling DEFINITY ProLogix Solutions’ functional sched

9 Basic ReportingDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 9-12Basic Reporting DEFINITY ProLogix Solutions has bui

9 Performance MeasurementsDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 9-13DEFINITY ProLogix Solutions also includes t

9 Performance MeasurementsDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 9-14The Traffic Summary report offers additiona

9 Call Charge InformationDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 9-15Call Charge InformationDEFINITY ProLogix So

9 Call Detail RecordingDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 9-16Call Detail RecordingAlso included in the tim

9 Call Detail RecordingDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 9-17• use a second Call Detail Recording port for

About This Document How to Use This DocumentDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 xvii• Chapter 7, “Computer

9 Call Detail RecordingDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 9-18Call Detail Recording DevicesThe following ou

9 Call Detail RecordingDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 9-19Call Accounting System for WindowsThe Call Ac

9 SecurityDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 9-20SecurityBesides the toll-fraud detection options available

DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 10-110 Trunking and NetworkingSolutionsDEFINITY ProLogix Solutions provid

10 Distributed Communication SystemDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 10-2With Uniform Dial Plan, a unique 4

10 Distributed Communication SystemDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 10-3Here are just a few examples of fe

10 Distributed Communication SystemDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 10-4To support DCS customers, DEFINITY

10 Adding DEFINITY ProLogix Solutions to Existing DCS NetworksDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 10-5Adding

10 Adding DEFINITY ProLogix Solutions to Existing DCS NetworksDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 10-6Figure

10 QSIG Global NetworkingDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 10-7QSIG Global NetworkingDEFINITY ProLogix Sol

About This Document Conventions Used in This DocumentDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 xviiiConventions

10 World Class RoutingDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 10-8World Class RoutingDEFINITY ProLogix Solutions

10 World Class RoutingDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 10-9World Class Routing supports the Automatic Rou

10 Network Management FeaturesDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 10-10Network Management FeaturesDEFINITY Pr

10 Network Management FeaturesDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 10-11Automatic Route SelectionAutomatic Rou

10 Network Management FeaturesDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 10-12Generalized Route SelectionGeneralized

10 Network Management FeaturesDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 10-13Facility Restriction LevelFacility Res

10 Network Management FeaturesDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 10-14Authorization CodesAuthorization codes

10 Network Interfaces and EquipmentDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 10-15Network Interfaces and Equipment

10 Network Interfaces and EquipmentDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 10-16• 800-service trunks, which let

10 Network Interfaces and EquipmentDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 10-17Incoming Call Identification (IC

About This Document How to Order DocumentationDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 xixHow to Order Document

10 Network Interfaces and EquipmentDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 10-18T1 InterfacesWhen planning your

10 Network Interfaces and EquipmentDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 10-19TCP/IP Interfaces C-LANDEFINITY

10 Network Interfaces and EquipmentDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 10-20Integrated Services Digital Netw

10 Network Interfaces and EquipmentDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 10-21Integrated Services Digital Netw

10 Centralized Attendant ServiceDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 10-22Centralized Attendant ServiceDEFINI

10 Main/Satellite/TributaryDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 10-23Main/Satellite/TributaryIf you have modes

10 Electronic Tandem NetworkDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 10-24Electronic Tandem NetworkIf your compan

10 Multimedia CommunicationsDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 10-25Multimedia CommunicationsDEFINITY ProLog

10 Multimedia CommunicationsDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 10-26~ World Class Routing - Automatic Altern

10 Multimedia CommunicationsDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 10-27• Multimedia Call Handling (MMCH)Multime

Copyright © 1997, 1998 by Lucent Technologies. All rights reserved.For trademark, regulatory compliance, and related legal information, see thecopyrig

About This Document How to Comment on This DocumentDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 xxHow to Comment on

10 Starter Application PackageDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 10-28Starter Application PackageThe Networ

DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 A-1A FeaturesThis appendix provides a list of the features of the DEFINIT

A Automatic Routing FeaturesDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 A-2Automatic Routing FeaturesThe DEFINITY Pr

A Basic FeaturesDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 A-3Basic FeaturesThe following features are supported wi

A Basic FeaturesDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 A-4• Attendant Direct Extension Selection With Busy Lamp

A Basic FeaturesDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 A-5• Automatic Exclusion• Automatic Incoming Call Displa

A Basic FeaturesDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 A-6• Class of Service• Code Calling Access• Conference —

A Basic FeaturesDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 A-7• Dial Plan• Dialed Number Identification Service• Di

A Basic FeaturesDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 A-8• Hold — Automatic• Hunt Groups• Individual Attendant

A Basic FeaturesDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 A-9• Misoperation Handling• Modem Pooling• Multi-Appeara

DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 1-11 IntroductionDEFINITY ProLogix Solutions OverviewDEFINITY® ProLogix™

A Basic FeaturesDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 A-10• Recent Change History• Recorded Announcement• Reco

A Basic FeaturesDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 A-11• Terminating Extension Group• Timed Reminder and At

A Call Center FeaturesDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 A-12Call Center FeaturesDEFINITY ProLogix Solution

A Call Center FeaturesDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 A-13• Flexible Billing• Inbound Call Management• I

A Hospitality FeaturesDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 A-14Hospitality FeaturesThe following features are

A Private Networking FeaturesDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 A-15Private Networking FeaturesThe great ex

A Private Networking FeaturesDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 A-16• DCS Over ISDN-PRI D-channel• DCS Trun

A Private Networking FeaturesDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 A-17• QSIG Path Replacement• QSIG Value - C

A Trunk Group FeaturesDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 A-18Trunk Group FeaturesDEFINITY ProLogix Solution

DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 B-1B Documentation LibraryThis appendix contains a list, by main menu cat

1 Supported ApplicationsDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 1-2Supported ApplicationsDEFINITY ProLogix Soluti

B DEFINITY ECS Release 7.1 (and later) Administration & OperationsDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 B-

B DEFINITY ECS Release 7.1 (and later) Administration & OperationsDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 B-

B DEFINITY ECS Release 7.1 (and later) Installation & Maintenance for Compact ModularDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 I

B DEFINITY AdjunctsDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 B-5DEFINITY AdjunctsCall Accounting System for Window

B Guide BuilderDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 B-6Multiple Personal Greetings Quick Reference, 585-300-7

B INTUITY Messaging Solutions Release 5DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 B-7INTUITY Messaging Solutions Re

B TelephonesDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 B-8PassageWay Telephony Manager R2 for DEFINITY ECS Getting

B TelephonesDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 B-9ProLogix R2 Overview, 555-235-100, 108432139, Issue 2Tran

B TelephonesDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 B-10

DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 IN-1IndexNumerals6200 Series telephones 2-196400 Series telephones 2-3730

1 Supported ApplicationsDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 1-3• DEFINITY Site Administration (DSA)• PassageW

Index ADEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 IN-2administrationterminal 9-8Administration Without Hardware 9

Index BDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 IN-3BBasic Call Management 5-13Basic Call Management System 5-1

Index CDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 IN-4Call Center, (continued)CentreVu Explorer II 5-6CentreVu Su

Index DDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 IN-5Commence 7-15Compact Call Center Drop-In Solutions 5-25comp

Index EDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 IN-6description 10-1Dialed-Number Identification ServiceACD 5-1

Index GDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 IN-7featuresAlternate Facility Restriction Level 10-13AUDIX tel

Index LDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 IN-8Internet Messaging 4-13IntraflowCall Coverage paths 5-11red

Index NDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 IN-9Multinational World Class Automatic Alternate Routing 10-9M

Index QDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 IN-10power systems 3-2Pre-Addressing 4-10Print Text 4-10Priorit

Index SDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 IN-11routingAutomatic Alternate Routing 10-11Automatic Route Se

1 Application Starter PackagesDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 1-4Application Starter PackagesDEFINITY Pr

Index TDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 IN-12System ManagementDEFINITY ProLogix Management Terminal 9-2

Index UDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 IN-13telephones, (continued)overview 2-1single-line 2-18speaker

Index WDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 IN-14voice messaging systemscall coverage 4-2centralized messag

1 Application Starter PackagesDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 1-5• NetworkingThe Networking Starter Pack

1 Differences between DEFINITY ProLogix Solutions and DEFINITY ECSDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 1-6Dif

1 Differences between DEFINITY ProLogix Solutions and DEFINITY ECSDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 1-7• D

1 HardwareDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 1-8HardwareThe main component of DEFINITY ProLogix Solutions i

1 HardwareDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 1-9Compact Modular CabinetsFigure 1 shows a compact modular ca

DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 iiiCopyright and legal noticesCopyright  1999, Lucent TechnologiesAll Ri

1 HardwareDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 1-10The compact modular cabinet weighs 50 to 60 lbs. and has t

1 SoftwareDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 1-11Software All DEFINITY ProLogix Solutions throughout the wo

1 ReliabilityDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 1-12ReliabilityDEFINITY ProLogix Solutions provides the fol

DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 2-12 Desktop/Console SolutionsThe communications needs of the people in y

2 Telephones for the Global MarketplaceDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 2-2These families of telephones a

2 Telephones for the Global MarketplaceDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 2-3Digital DCP TelephonesDigital

2 Telephones for the Global MarketplaceDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 2-4• Group Listen capability, whi

2 Telephones for the Global MarketplaceDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 2-5• 6402D telephoneThe 6402D tel

2 Telephones for the Global MarketplaceDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 2-6• 6416D+ telephoneThe 6416D+ t

2 Telephones for the Global MarketplaceDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 2-7The 6416D+M allows you to inst

Copyright and legal notices DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 ivtoll fraud and the steps that can be take

2 Telephones for the Global MarketplaceDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 2-8The 6424D+M allows you to inst

2 Telephones for the Global MarketplaceDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 2-98400 Series Digital Telephones

2 Telephones for the Global MarketplaceDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 2-10• 8405D telephoneThe 8405D is

2 Telephones for the Global MarketplaceDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 2-11• 8411D telephoneThe 8411D is

2 Telephones for the Global MarketplaceDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 2-12Table 1. Differences between

2 Telephones for the Global MarketplaceDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 2-13RequirementsThe 8400 Series t

2 Telephones for the Global MarketplaceDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 2-149400 Series Digital Telephone

2 Telephones for the Global MarketplaceDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 2-15• 9434 telephoneThe 9434 tele

2 Telephones for the Global MarketplaceDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 2-16ISDN BRI TelephonesLike the d

2 Telephones for the Global MarketplaceDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 2-17The 8510T provides 10 buttons

Copyright and legal notices DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 vCommence is a trademark of Commence Corpor

2 Telephones for the Global MarketplaceDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 2-18• 8528T ISDN BRI telephoneThe

2 Telephones for the Global MarketplaceDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 2-19The following analog telephon

2 Telephones for the Global MarketplaceDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 2-208100 Series Analog Telephones

2 Telephones for the Global MarketplaceDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 2-219100 Series Analog Telephones

2 Telephones for the Global MarketplaceDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 2-22~ easily installed on desk or

2 Telephones for the Global MarketplaceDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 2-23~ flashing Message light~ Fla

2 Attendant ConsolesDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 2-24Attendant ConsolesTo increase the effectiveness

2 Attendant ConsolesDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 2-25DEFINITY PC ConsoleThe DEFINITY PC Console is a

2 Attendant ConsolesDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 2-26Requirements The following requirements must be

DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 3-13 AdjunctsDEFINITY ProLogix Solutions provides the following equipment

Copyright and legal notices DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 viYou can be placed on a standing order lis

3 Power SystemsDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 3-2Power SystemsLucent Technologies offers the following

3 On Hold and Delayed Announcement SystemsDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 3-3On Hold and Delayed Announc

3 HeadsetsDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 3-4• Professional Announcement RecordingsProfessional announce

3 Audio and Visual PagingDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 3-5Audio and Visual PagingLucent Technologies p

3 External SpeakerphonesDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 3-6External SpeakerphonesExternal speakerphones

3 Security DevicesDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 3-7The Access Security Gateway consists of two compone

3 Security DevicesDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 3-8• Remote Port Security DeviceThe Remote Port Securi

3 Call Accounting SystemsDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 3-9Call Accounting SystemsLucent Technologies p

3 Call Accounting SystemsDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 3-10• Call Accounting System for WindowsThe Cal

3 Call Accounting SystemsDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 3-11A traffic engineering option allows you to

ContentsDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 viiCopyright and legal notices iiiAbout This Document xvPurpose

3 Call Accounting SystemsDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 3-12• INTUITY Call Accounting SystemIf you are

DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 4-14 Messaging/Voice ResponseSolutionsWith less than 30 percent of person

4 Messaging Systems and Call CoverageDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 4-2Messaging Systems and Call Cover

4 Messaging IntegrationDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 4-3Messaging IntegrationINTUITY AUDIXDEFINITY Pro

4 Messaging IntegrationDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 4-4The DEFINITY Prologix Solutions system with Re

4 Messaging IntegrationDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 4-5Table 2. Comparison of Integration Types Funct

4 Messaging IntegrationDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 4-6MWI ControlMessage Waiting Indicator (MWI) Sta

4 Messaging IntegrationDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 4-7Busy Out Voice PortsYes No“Link Alive” Message

4 Centralized Messaging vs. Networked MessagingDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 4-8DEFINITY AUDIXThe DEFI

4 INTUITY AUDIX Messaging SolutionsDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 4-9INTUITY AUDIX Messaging SolutionsL

DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 viiiCabinets. . . . . . . . . . . . . . . . . . . . . . . . . . . . .

4 INTUITY AUDIX Messaging SolutionsDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 4-10• Integrated Messaging enables yo

4 INTUITY AUDIX Messaging SolutionsDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 4-11• Multiple Personal Greetings ena

4 INTUITY AUDIX Messaging SolutionsDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 4-12• Call Answering for Nonresident

4 INTUITY Message ManagerDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 4-13• On-Line Help provides you with instant ac

4 INTUITY Message ManagerDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 4-14Message processing features available at a

4 DEFINITY AUDIX Voice Messaging SystemDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 4-15DEFINITY AUDIX Voice Messagin

4 DEFINITY AUDIX Voice Messaging SystemDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 4-16By embedding the voice messag

4 DEFINITY AUDIX Voice Messaging SystemDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 4-17The entire system is containe

4 DEFINITY AUDIX Voice Messaging SystemDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 4-18• Outcalling automatically di

4 DEFINITY AUDIX Voice Messaging SystemDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 4-19• Sending Restrictions by Com

DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 ix4 Messaging/Voice Response Solutions 4-1Messaging Systems and Call C

4 INTUITY CONVERSANTDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 4-20INTUITY CONVERSANTThe INTUITY CONVERSANT Voice I

4 INTUITY CONVERSANTDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 4-21INTUITY CONVERSANT Voice Information System also

4 Octel 100DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 4-22Octel 100Octel 100 is a highly integrated multimedia voic

4 Octel 100DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 4-23• Information-on-Demand V-Trees provide multilevel menus

4 Octel 100DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 4-24• Global Group Lists allow users to send messages to all

DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 5-15 Call Center SolutionsDEFINITY ProLogix Solutions Call Center applica

5 DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 5-2• BCMS Vu, which enhances the capabilities of the Basic Call Managem

5 CentreVu Call Management System (CMS)DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 5-3CentreVu Call Management Syste

5 CentreVu SupervisorDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 5-4Optional features include Multiple ACD reports a

5 CentreVu SupervisorDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 5-5• connect to a LAN. This also allows a CentreVu