Lucent Technologies Telephone Release 3 User Manual

Lucent Intuity™ Release 3 Conversion to MERLIN LEGEND® and MERLIN MAGIX™ IntegrationsComcode 108762121 Issue 1June 2000

x Issue 1 June 2000INTUITY™ Integration with System 75 and DEFINITY® Communications System Generic 1 and Generic 3585-310-214 4 or laterINTUITY™ In

About This DocumentIssue 1 June 2000xiTrademarks and Service MarksThe following trademarked products are mentioned in the books in the INTUITY librar

xii Issue 1 June 2000TrainingFor more information on training for the Lucent INTUITY and other Lucent products, visit the Lucent Technologies train

Issue 1 June 2000 1-1 1Conversion ChecklistOverviewThis chapter contains a checklist of procedures needed to convert Lucent Intuity Release 3 System

1-2 Issue 1 June 2000Conversion ChecklistTable 1-1 provides the checklist for Lucent INTUITY Release 3 System conversion to MERLIN LEGEND and MERLI

Issue 1 June 2000 2-1 2Conversion InstructionsOverviewThis chapter contains procedures needed to convert Lucent Intuity Release 3 Systems to MERLIN

2-2 Issue 1 June 2000How to Use Lucent INTUITY ScreensThe INTUITY system is controlled by two methods: command entry from the INTUITY AUDIX screen

Conversion InstructionsIssue 1 June 20002-3Task 1 - Inventory MaterialsVerify that you have the following materials and information before starting

2-4 Issue 1 June 20001. Beginning at the Lucent INTUITY Administration menu, select:The system displays the Alarm Management screen (Figure 2-1).F

Conversion InstructionsIssue 1 June 20002-5Figure 2-3. Information Screen6. Press .The system returns to the Alarm Management screen.7. Press (Can

Copyright  2000, Lucent TechnologiesAll Rights ReservedPrinted in U.S.A.NoticeEvery effort was made to ensure that the information in this book was c

2-6 Issue 1 June 2000Task 4 - Make an Attended Back-up TapeThis procedure creates a back-up tape that can contain the system data, AUDIX names, an

Conversion InstructionsIssue 1 June 20002-7Figure 2-4. Backup ScreenNOTE:The fields displayed on the Backup screen are based upon your system’s conf

2-8 Issue 1 June 2000x 525 MB cartridge tape(s).****verify whole backup tape(s) will double the amount of backup timedo you really want to verify

Conversion InstructionsIssue 1 June 20002-9 If the tape drive has a door that swings in toward the body of the tape drive (Figure 2-7):a. Insert th

2-10 Issue 1 June 200016. Continue with Task 5, “Remove the Previous Switch Integration Software”.Task 5 - Remove the Previous Switch Integration

Conversion InstructionsIssue 1 June 20002-112. Locate the previous switch integration software package:3. Using the numbers in the far left-hand col

2-12 Issue 1 June 200010. Continue with Task 6, “Shutdown the System”.Task 6 - Shutdown the System Shutdown the system to prepare it for hardware

Conversion InstructionsIssue 1 June 20002-13Task 7 - Remove Hardware for the Previous IntegrationIf the system has a GP Synch or DCIU circuit card,

2-14 Issue 1 June 2000Figure 2-9. Removing the MAP/5 Front PanelTabslotsTabs

Conversion InstructionsIssue 1 June 20002-15MAP/5: Remove the Top CoverThis procedure assumes that you have already removed the front panel. See Fig

ContentsIssue 1 June 2000 iiiAbout This Document vii Overview vii Intended Audience vii How this Document Is Organized vii Conventions Used vi

2-16 Issue 1 June 2000Figure 2-10. Removing the Top Cover on the MAP/5Top cove rholding tabsTop coverholding tabs

Conversion InstructionsIssue 1 June 20002-17MAP/5: Locate and Remove the GP Synch or DCIU Circuit CardTo locate and remove the GP Synch or DCIU Circ

2-18 Issue 1 June 2000The card can be located in Slot 1, 3, 4, 6, or 7.Figure 2-12. MAP/5 Slot Locations2. Remove the circuit card retaining screw

Conversion InstructionsIssue 1 June 20002-193. Pull the top cover toward you until it snaps into the locking tabs located on either side of the fron

2-20 Issue 1 June 2000b. Remove the fan filter and cover. Press down on the top edge of the cover, below the power switch, to release it (Figure 2

Conversion InstructionsIssue 1 June 20002-21lFigure 2-13. Remove the Bezel and the Dress Cover Screwsprincov1 LJK 0422984444123

2-22 Issue 1 June 2000Figure 2-14. Remove the Dress and Access Covers56princov4 LJK 042298

Conversion InstructionsIssue 1 June 20002-23Figure 2-15. Remove the Retaining Bracket10. Remove the circuit card retaining bracket. Locate and remov

2-24 Issue 1 June 2000Figure 2-16. GP Synch and DCIU Circuit Card Faceplates2. Remove the circuit card retaining screw from the faceplate.3. If a

Conversion InstructionsIssue 1 June 20002-256. Reconnect any lines that you have removed.7. Reconnect the monitor and keyboard.8. Reconnect the powe

Contentsiv Issue 1 June 2000 MAP/40: Locate and Remove the GP Synch or DCIU Circuit Card 2-23MAP/40: Replace the Cover and Cables 2-24MAP/100 Instr

2-26 Issue 1 June 2000Figure 2-17. Fasteners Around the Card Cage Access Door6. Continue with “MAP/100: Locate and Remove the GP Synch or DCIU Cir

Conversion InstructionsIssue 1 June 20002-27Figure 2-18. GP Synch and DCIU Circuit Card Faceplates2. Remove the circuit card retaining screw from th

2-28 Issue 1 June 2000The system responds with a series of memory checks followed by the statement: Press <ESC> to Enter Setup After Memory

Conversion InstructionsIssue 1 June 20002-29Console Login prompt.Please hit the <ENTER> key after the messages stopscrolling on the screen.NOT

2-30 Issue 1 June 2000The system stops the voice system and returns to the System Control screen. If the system displays the following message:The

Conversion InstructionsIssue 1 June 20002-31You will see messages indicating the installation is still running. When the installation is complete, y

2-32 Issue 1 June 2000Start the Voice SystemPerform the following steps to start the voice system.1. Starting at the System Management screen, sel

Conversion InstructionsIssue 1 June 20002-333. Perform additional administration on the Lucent INTUITY system such as routing tables and automated a

2-34 Issue 1 June 2000Task 12 - Cable the MAP and Administer the MERLIN LEGEND Communications SystemTo cable the MAP and Administer the MERLIN LEG

Conversion InstructionsIssue 1 June 20002-35This message signals the start of the second stage, the stage that starts the voice system. This stage i

ContentsIssue 1 June 2000 v Test Each Channel A-10 Assign Services to Called Numbers A-13 Map Services to Channels for Operation A-17Using the C

2-36 Issue 1 June 20006. If the dial plan changed with the addition of a new number in front of the extensions (change in range) and the system is

Conversion InstructionsIssue 1 June 20002-37Task 16 - Clear any AlarmsCheck the system for alarms. If the alarm has a major or a minor alarm, contac

2-38 Issue 1 June 20006. Press (Cancel) three times to return to the Lucent INTUITY Administration menu.7. Continue with Task 17, “Place Test Ca

Conversion InstructionsIssue 1 June 20002-39Figure 2-20. Set Date and Time Screen2. Check the date and time information. If the information is accu

2-40 Issue 1 June 2000— If the system has Alarm Origination, continue with Task 22, "Activate Alarm Origination" on page 2-42— If the sy

Conversion InstructionsIssue 1 June 20002-41Task 20 - Back Up the System-Data1. Use Task 4, “Make an Attended Back-up Tape,” on page 2-6 to back up

2-42 Issue 1 June 2000Task 22 - Activate Alarm OriginationThe following procedure creates an acceptance test that verifies and sends a message to

Conversion InstructionsIssue 1 June 20002-43Figure 2-22. Alarm Origination Menu5. Select ACTIVE.The system changes the entry to ACTIVE.6. Press (Sa

2-44 Issue 1 June 200010. Select Execute Alarm Origination Test from the Alarm Origination Test screen.The system displays the following messages:

Conversion InstructionsIssue 1 June 20002-4518. Verify that the message on the screen reads:Day Date TimeAlarm origination test successful.The entry

Contentsvi Issue 1 June 2000

2-46 Issue 1 June 2000Figure 2-26. AUDIX Administration Screen2. Type test alarm-origination at the enter command: prompt at the bottom left side

Conversion InstructionsIssue 1 June 20002-47Task 24 - Replace the Nightly Backup TapeReturn the nightly backup tape to the tape drive.NOTE:Failure t

2-48 Issue 1 June 2000

Issue 1 June 2000 A-1 AChannel MappingOverviewThis appendix presents the information necessary to perform channel mapping and acceptance testing.NOT

Channel MappingA-2 Issue 1 June 2000 1. Starting at the INTUITY Administration menu, select:The system responds with the Voice Equipment screen, as

Map Channels to Switch ExtensionsIssue 1 June 2000A-33. Press (Assign) to display the assignment options.NOTE:The channel may be in any state for

Channel MappingA-4 Issue 1 June 2000 An information screen appears confirming that the switch extension has been mapped to the channel.9. Press to

Verify Channel StateIssue 1 June 2000A-5Channels are usually shipped from the factory in the facility-out-of-service (Foos) state. When the ports de

Channel MappingA-6 Issue 1 June 2000 2. Verify that all of the channels that are listed are in the in-service (Inserv) state. This state is listed i

Verify Channel StateIssue 1 June 2000A-76. Press (Change Keys) to display the diagnose function keys.7. Press (Release) to display the screen sh

Issue 1 June 2000 vii About This DocumentOverviewThis document, Lucent Intuity™ Release 3 Switch Conversion to MERLIN LEGEND or MERLIN MAGIX Integra

Channel MappingA-8 Issue 1 June 2000 Assign Service to Channels for TestingThis procedure assigns the service ChanTran to all of the channels for te

Assign Service to Channels for TestingIssue 1 June 2000A-94. Select Services to Channels.5. Press to display the services to channels screen.The s

Channel MappingA-10 Issue 1 June 2000 Test Each ChannelThis test accepts each channel’s ability to: Recognize touch tones Record and playbackOnly

Test Each ChannelIssue 1 June 2000A-11Figure A-10. System Monitor Screen Showing Channel being Tested with INTUITY ChanTran Touch Tone Recognition2.

Channel MappingA-12 Issue 1 June 2000 6. Press 1 (the number 1) to start the touch tone recognition test.The system responds:“Enter a set of digits

Assign Services to Called NumbersIssue 1 June 2000A-13The system responds through the telephone:The recorded phrase is: “Test, test, test.”The syste

Channel MappingA-14 Issue 1 June 2000 NOTE:Refer to the worksheet from your project manager. If you will not be assigning *DNIS_SVC to any channels,

Assign Services to Called NumbersIssue 1 June 2000A-154. Select Services to Called Numbers from the Assign screen.5. Press to display the screen t

Channel MappingA-16 Issue 1 June 2000 9. Place the cursor in the Service name to be added field.10. Press (Choices) to display a list of the possi

Map Services to Channels for OperationIssue 1 June 2000A-1715. Repeat Step 6 through Step 12 for each service and called number assignment.16. Press

viii Issue 1 June 2000 Appendix B, “Using the Change Extensions Command”This appendix presents the information necessary to move a series of exten

Channel MappingA-18 Issue 1 June 2000 4. Select Services to Channels from the Assign screen.5. Press to display the Services to Channels screen.6.

Map Services to Channels for OperationIssue 1 June 2000A-1913. Press (Cancel) four times reach the INTUITY Administration menu.14. Continue with C

Channel MappingA-20 Issue 1 June 2000

Issue 1 June 2000 B-1 BUsing the Change Extensions CommandOverviewUse the Change Extensions screen to move a series of extension numbers from one b

Using the Change Extensions CommandB-2 Issue 1 June 2000 !CAUTION:This screen does not change the numbers entered into automated attendants. Where

Busyout the Networking PortsIssue 1 June 2000B-32. Press (Change Keys) to display the diagnose function keys.3. Press (Busy-out).The system resp

Using the Change Extensions CommandB-4 Issue 1 June 2000 1. Starting at the Customer/Services Administration menu, select:2. Press (Change Keys)

Stop the Voice SystemIssue 1 June 2000B-5Stop the Voice SystemThe following procedure describes how to stop the Lucent INTUITY voice system.1. Star

Using the Change Extensions CommandB-6 Issue 1 June 2000 Changing a Block of Extensions(with Extension Length Change)Change the length of local ext

Changing a Block of Extensions (with Extension Length Change)Issue 1 June 2000B-7Figure B-4. Change Extension Screen6. Enter the name of the AUDIX

About This DocumentIssue 1 June 2000ixRelated ResourcesIn addition to this document, you may need to reference the following docu-ments:DocumentDocum

Using the Change Extensions CommandB-8 Issue 1 June 2000 If the system fills in the Ending With field and prints “Subscriber Already Exists,” you h

Changing a Block of Extensions (without Extension Length Change)Issue 1 June 2000B-913. Determine your next step: If you need to change a block of

Using the Change Extensions CommandB-10 Issue 1 June 2000 :Figure B-5. Change Extension Screen5. Enter the name of the AUDIX machine for which you

Changing a Block of Extensions (without Extension Length Change)Issue 1 June 2000B-11If the system fills in the Ending With field and prints “Subsc

Using the Change Extensions CommandB-12 Issue 1 June 2000 Release the Voice PortsRelease the voice ports as follows:1. Starting at the Lucent INTUI

Release the Voice PortsIssue 1 June 2000B-13Figure B-7. Release of Voice Equipment Screen4. Complete the following fields: Equipment: Enter ca Eq

Using the Change Extensions CommandB-14 Issue 1 June 2000 Release the Networking PortsRelease the networking ports as follows:1. Begin at the Lucen